Receptionist, Friend or Foe

Could the Receptionist be in your way of employment?

You’re probably a little confused about HOW a receptionist could possibly be in your way of reaching employment, I suggest thinking again!

When you’re enquiring about a potential job, your first point of contact, 9 times out of 10, is the face of the company, the receptionist. This means the first individual you will meet, speak to or even email is ME! I’m the little lady sitting at front desk ready to greet you! I am also the little lady who will give MY first impressions of you to your interviewer. This could be an amazing advantage to have or it could potentially hinder your application.

 I have dealt with candidates who are so overwhelmed by their situation, that they can come across quite abrupt, even rude. As a young trainee, I completely understand the fear behind these behaviours and all the emotions and scenarios running through one’s head. You may be looking for your very first real job or recently been let go from your employer of 30 odd years, but as much as I care and feel for you, you need to let your strengths and positive traits shine through.

Any negative experience with a candidate will ALWAYS make its way to the consultant or interviewer.

Here are my key tips to get your interview off on the right foot!

  1. SMILE
    Please, please smile! If the first thing I see walking through the door is a smile, that instantly gives me a good impression about a happy and confident candidate! Even if I’m not meeting you physically, a smile will be evident in your tone or writing.
  2. TALK
    Make conversation, be polite. I think it’s highly underrated how valuable a simple ‘how are you?’ or ‘how has your day been?’ can be. It’s such a great way to start a conversation and leave a good impression on someone. After a great conversation with a candidate in the waiting room I will often duck out to see the consultant and let them know how wonderful I think the candidate is.
  3. THINK
    Treat the receptionist like your potential employer, think about your body language and words. Show them exactly what you would want your interviewer or potential employer to see. After the interview is finished the consultant will often ask me my thoughts.
    Thank them! This always leaves me with a positive impression towards someone when they thank me, it might be for my help, advice or time. Keep in mind that a receptionist’s time is just as valuable as your own.

So, before you pick up the phone, walk through the reception door or start to type an email, take a deep breath, put a smile on and have confidence in yourself! Keep in mind how the Receptionist could be the extra push towards your successful employment placement!  


Rhiannon Granger


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